Support

Frequently Asked Questions

Find answers to common questions about onboarding, account types, trading basics, and platform security.

  • Account

  • Company

  • Security

  • Q&A 1

    How do I get started?

    Contact our team to discuss your institutional needs and get onboarded.

  • Q&A 2

    How does the trading bot work?

    Our advanced trading bot specializes in scalping strategies, executing multiple trades with small profit margins. It operates 24/7, leveraging institutional-grade infrastructure and algorithms to achieve an average monthly return of 37%. All profits are automatically converted to USDT for secure storage.

  • Q&A 3

    How much money do I need to start?

    Starting capital depends on the account type and your trading objectives. Our team can help you choose the most suitable entry point.

  • Q&A 4

    What are the minimum deposit requirements?

    Our minimum deposit varies by account type. Please contact us for specific details.

  • Q&A 5

    Can I have multiple accounts?

    Yes. Depending on your profile and account level, multiple account structures may be available for different strategies or allocation needs.

  • Q&A 6

    How do I download the trading platform?

    After onboarding, you will receive access details and platform guidance from our team, including any download or login instructions required.

  • Q&A 1

    What are the different account types available?

    We offer two main account categories: Retail and Institutional. Retail accounts have three tiers (Bronze, Silver, Gold) starting from $5,000, while Institutional accounts require a minimum deposit of $100,000. Each tier comes with specific features and CTE benefits. Visit our Account Types section for detailed information.

  • Q&A 2

    What is CTE (Company Trading Equity)?

    CTE is a unique bonus feature that provides additional benefits based on your account type. Higher-tier accounts receive enhanced CTE benefits, including better trading conditions, priority access to new features, and additional profit-sharing opportunities.

  • Q&A 3

    What markets can I trade on?

    Our platform offers access to both cryptocurrency and commodities markets. We provide institutional OTC pricing access for optimal trade execution. The platform is designed to focus on these two aspects to better serve different investor profiles.

  • Q&A 4

    How are profits handled after trading sessions?

    After each trading session, profits are automatically converted to USDT (stablecoin) for secure storage. This ensures your earnings are protected from market volatility and readily available for future trading or withdrawal.

  • Q&A 5

    What is scalping?

    Scalping is a trading strategy that involves making multiple trades with small profit margins. It is a high-frequency trading strategy that requires a lot of time and effort to be successful.

  • Q&A 1

    How secure is the platform?

    We use institutional-grade security measures including multi-signature wallets and cold storage.

  • Q&A 2

    Can I lose more than I invest in Forex?

    Risk depends on the market, position sizing, and use of leverage. We encourage every client to understand risk parameters before trading and to use disciplined risk management.

  • Q&A 3

    What is leverage in trading?

    Leverage allows traders to gain larger market exposure with a smaller amount of capital. Availability depends on account type, asset class, and risk controls.

  • Q&A 4

    What is margin?

    Margin is the capital required to open and maintain leveraged positions. Margin requirements vary depending on the instrument and account structure.